Shipping & Returns

Shipping & Delivery

The shipping and handling cost for your order is based on the pre-tax total amount of the order. Please allow up to 1 -2 business day to process and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays. Delivery times are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.  

$5.99 Flat Rate Shipping & Handling is available for orders exceeding $10.00 in merchandise value shipping via Standard service to the contiguous United States, APO/FPO or PO Box destinations. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge.

 

Need Your Vanissa Merchandise Faster?

Overnight: Next business day delivery for orders placed by 6:59 pm ET Monday - Friday.

Expedited: Delivery within 2 business days for orders placed by 6:59 pm ET Monday – Friday.

 DESTINATION
STANDARD
EXPEDITED
OVERNIGHT
U.S. Lower 48
$5.99
$14.99
$19.99
Alaska and Hawaii
$19.99
N/A N/A
US Territories
$19.99 
N/A N/A

 

Delivery Estimated Time

US Lower 48:
Standard (2-7 business)
Expedited (2 business days)
  Overnight (1 business day)
AK & HI:
Standard (3-6 business days)
US Territories:
Standard (21-30 business days)
APO/FPO:
Standard (Up to 30 business days)
PO Box Lower 48:
Standard (3-12 Business days)
PO Box AK & HI:
Standard (Up to 30 business days)

 

Returns & Replacements

We want you to be 100% satisfied with everything from Vanissa Naturals. If for any reason you’re not, simply return or exchange your product! We also want you to be happy with the value we offer. If a purchase you made becomes eligible for a promotion, sale price or special offer within 14 days of your original purchase, we will make a one-time price adjustment from the original selling price to the current selling price. For a price adjustment on an online purchase, give us a call at 951-339-5888 ext.152. For in store purchases, bring the original receipt to one of our Vanissa stores so we can make the adjustment.

 

Store Purchase Return

Original Receipt: An exchange or refund will be issued based on the original tender (except that debit card purchases will be refunded in cash). All applicable promotions, offers, free items, and coupons granted at the time of purchase will be prorated and applied to the refund  amount.

No Receipt: If you do not have your receipt, your return will be subject to the return policy posted at the time of your return. Vanissa Naturals accepts up to $250 in non-receipted returns with a 90 day period (this does not include defective merchandise). An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.

Gift Receipt: An exchange or merchandise credit will be issued for the purchase price on the gift receipt. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

 

ADDITIONAL RETURN IN STORE GUIDELINES

In store, a government-issued ID is required for all returns and exchanges. Vanissa will electronically scan this ID for the sole purpose of preventing return abuse. Vanissa does not sell the information obtained through this process. For questions or concerns about in-store returns, please contact us at 951-339-5888 Ext.152.

 

Online Purchase Return

Any items(s) purchased online that you are not 100% satisfied with may be exchanged or returned in Vanissa Stores located within the United States. If you received a damaged, defective or wrong item, please email us at order@vanissa.com or call us at 951-339-5888 Ext.152.

 

Return in Store

Original receipt: A merchandise credit or cash (excluding shipping & handling charges) will be issued for the return. For orders where PayPal was used as a form of payment, only an exchange or merchandise credit (excluding shipping and handling charges) will be issued for the return. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow our Returns by Mail instructions. Order Confirmation emails cannot be used as proof of purchase. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

No Receipt: If you do not have your invoice, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.

Gift Receipt: An exchange or merchandise credit will be issued for the purchase price on the gift invoice (excluding shipping & handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

 

ADDITIONAL RETURN IN STORE GUIDELINES

    Return by Mail

    STEP 1: Complete the return form on the bottom of your receipt. Enclose the return form inside the box and keep the top half of the invoice for your records.

    STEP 2: Prepare your package for shipment by ensuring your merchandise & paperwork are included.

    STEP 3: Be sure that all return packages are properly insured and tracked. Return shipping fees are the customer’s expense. Mail your package to:

       

      Vanissa Naturals

      C/O Returns

      550 Monica Circle

      Corona, CA 92880

       

      Keep the tracking information until your return has been processed. Please allow up to 21 days for us to receive your return and process your credit.

       

      ADDITIONAL RETURN BY MAIL GUIDELINES

      All returns will be credited to the original form of payment (excluding shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement. Online purchases may not be exchanged by mail.